Refund Policy

Every NaskiCo piece is made to order, one run at a time. Because items are produced specifically for you, please read this policy before ordering.

Faulty or wrong items

If your item arrives damaged, misprinted, or you received the wrong item or size from what you ordered, contact us within 30 days of delivery with your order number and photos. We will replace it or refund you in full, including shipping. This is in addition to your rights under the Australian Consumer Law.

Change of mind and sizing

As made-to-order garments, we do not offer returns or exchanges for change of mind or incorrect size selection. Please check the size chart on each product page before ordering. If you are unsure, ask us first via the contact page.

How refunds are processed

Approved refunds go back to your original payment method within 10 business days of approval. If a replacement is agreed, production of the replacement starts immediately and standard production and shipping times apply.