Refund Policy.
Last updated 4 July 2026.
Every NaskiCo piece is made to order, one run at a time. Nothing sits in a warehouse waiting for you to buy it, so please read this before you order.
Faulty, misprinted or wrong items
If your item arrives damaged, misprinted, or it is not the item or size shown on your order, email us within 30 days of delivery with your order number and a photo. We will replace it or refund you in full, including shipping. You choose which. This sits on top of your rights under the Australian Consumer Law, it does not replace them.
Change of mind and sizing
Because each piece is printed for you after you order, we do not offer returns or exchanges for change of mind or for choosing the wrong size. Every product page carries a size chart. If you are between sizes or unsure, email us before you order and we will help you pick.
Cancelling or changing an order
Email us as soon as you can. If the order has not entered printing we will change or cancel it and refund you in full. Once printing starts we cannot pull it back.
Wrong or incomplete address
Check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we will reship it once you cover the return postage. If it cannot be recovered we cannot refund it.
Lost in transit
If tracking shows no movement for 15 business days within Australia, or 25 business days internationally, tell us. We will replace the order or refund you.
How refunds are paid
Approved refunds go back to the original payment method within 10 business days of approval. Your bank may take a few days more to show it. If you agreed to a replacement instead, we start printing it straight away and the usual production and delivery times apply.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Contact
Email hello@naskico.com with your order number and we will come back to you within two business days. NaskiCo, Sydney, Australia.
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